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Oracle Web Conferencing Questions



What are the system requirements for using Oracle Web Conferencing?


Each Web Conferencing user's system must meet the following requirements: 

  • Windows 98 or later 

  • Internet Explorer 5.5 or later

  • 1024 x 768 screen resolution 

  • Microsoft Virtual Machine (VM) or Sun Java Runtime Environment (JRE) installed and enabled, as follows: 

    • For Internet Explorer 5.5 or later: Microsoft VM 1.1.4 build 3740 or later, Sun JRE 1.3.1_08 or later, or Sun JRE 1.4.2_05 or later 

    • For Netscape 4.75 and later Netscape 4.x versions: Sun JRE 1.3.1_08 or later 

    • For Mozilla 1.0 or later, Netscape 7.0, and later Netscape 7.x versions: Sun JRE 1.4.2_05 or later 

    • For Firefox 1.0.2 or later versions: Sun JRE 1.4.1_03 or later 
    

  • Pop-up blocking must be disabled in your browser (Oracle Collaboration Suite 9.0.4.1 and 9.0.4.2 only) 


Link to the latest Java Runtime Environment- http://www.java.com/en/download/



How can I use the computer microphone to broadcast my voice to attendees?

With the computer microphone voice streaming feature, you can broadcast your voice to attendees for conferences you host, and the attendees can listen to your voice through their PC speakers. This is especially useful in a Web seminar or other large conference where the host is the only presenter and there are many attendees. If you record the voice along with the conference, the voice stream is recorded together with the data stream to provide synchronized voice and data recording and playback.

If you are the conference host, you can enable voice streaming through your computer microphone as follows: 

    

  1. Click the Voice Streaming button  in the Oracle Web Conferencing console. 

  2. For Select Input, choose Computer Microphone. 

  3. (Optional) Click Setup to verify that your speakers and microphone are working properly. If you have already verified the setup for this computer, you can skip this step. 

  4. Click Connect. An alert message informs you that you can begin speaking into the computer microphone. 

  5. Click Speak when the alert message appears, or click the microphone in the Web Conferencing console, and begin speaking. 

  6. To disable voice streaming (for example, at the end of the conference), click the Voice Streaming button again. 

If you are a conference attendee, you will receive an alert notifying you that listen-only voice streaming is enabled.



To hear the presentation being broadcast by the host, do one of the following:

  • Click Listen when the alert message appears and adjust the volume on your PC as needed. 

  • Click the Sound button  in the Web Conferencing console and adjust the volume on your PC as needed. 



How do I schedule a conference that requires users to enroll or pre-registration?

When you schedule a conference you can require attendees to enroll (pre-register) before they can join the conference. Enrollment lets you gather contact information about attendees, and keep a record of who attended your conference. 



To schedule an enrollable web conference:

  1. Log in to Oracle Real-Time Collaboration. 

  2. Click the Schedule tab. 

  3. Enter a conference title and a conference key. A conference key is required for enrollable conferences. 

  4. Select a date, start time, duration, time zone, audience, and visibility. 

  5. For Enrollment, select required. 

  6. To pre-enroll some attendees, click the Attendees link on the left side of the page, and enter their e-mail addresses. Pre-enrolled attendees will not be required to complete the enrollment form before entering the conference. 

  7. When you are done scheduling the conference, click the Schedule button. 

Enrollment will start as soon as you schedule the conference, and end when the conference ends. After the conference ends, you can review the list of attendees and view details on each attendee by going to the Archive tab. 




How do I require that someone enroll before they can view a conference's archive?

If a conference required enrollment to attend, by default users who did not previously enroll will be asked to enroll before they can view the conference archive. 



For any conference you've hosted, you can require enrollment to view a conference archive, even if enrollment was not required to attend the conference.



To require enrollment to view a conference archive:

  1. Log in to Oracle Real-Time Collaboration. 

  2. Click the Archive tab, then click My Archived Conferences. 

  3. Choose Hosted or Abandoned. 

  4. Click the Update icon next to the conference you want to update. 

  5. Under Enrollment, choose whether or not you want to require enrollment to view the conference archive. 
  6. If Require enrollment to view archive is checked, all users must enroll to view the conference archive, even if enrollment was not required to attend the conference. If enrollment was required to attend the conference, then only users who did not already enroll for the conference will be required to enroll to view the conference archive. If enrollment was not required to attend the conference, then all users will be required to enroll to view the conference archive. If this option is not checked, users are not required to enroll to view the conference archive. 

  7. Click Apply to save your changes. 



How can I schedule a conference but allow someone else to host it?

To schedule a conference that allows someone else to join as an acting host, create an acting host key when you schedule the conference. To create an acting host key: 

    

  1. Log in to Oracle Real-Time Collaboration. 

  2. Click the Schedule tab. 

  3. Enter a conference key. A conference key is required if an acting host key is specified. 

  4. Enter an acting host key. The acting host key must be different from the conference key. 

  5. Provide other details as necessary to schedule the conference. 

To have another attendee join the conference as the acting host, you must first provide them with the acting host key. They must enter the acting host key instead of the conference key to join or start the conference as acting host. If the conference has already started, the attendee joins as a presenter. If the conference has not yet started, the conference begins with the attendee assigned as host. 




How do I find my conference ID?

The conference ID is assigned to your conference automatically as you schedule it. Attendees can use the ID number to join the conference by typing it into the Join Conference area. You can find the conference ID as follows: 

  • If you schedule a conference in advance, the conference ID appears in a confirmation message after you complete scheduling. 

  • Your scheduled conferences appear on the Home page under My Upcoming Conferences. Click a conference title to see details about the conference, including the conference ID.

  • After you join any conference, including after you start an Instant Conference, the ID appears in the corner of the Web Conferencing console, under the Oracle logo.



How do I share my whole desktop and hide the console bar?

To share your full screen and hide the Web Conferencing console bar, you can "unpin" the console. Click on the pin icon in the console tool bar.



The toolbar will disappear. To make the toolbar visible again, move your mouse to the top of your screen and the toolbar will reappear, then click on the pin icon again.



To set your system so that the toolbar is always hidden by default in your future conferences, do the following:

  • Log in to Web Conferencing. 

  • Click Preferences. 

  • Choose Oracle Web Conferencing Console in the tab list. 

  • Under the Toolbar options, check Autohide ON. 

  • Click Apply. 



How do I share applications on my desktop during a conference?


  1. Start sharing by clicking the sharing icon in the Web Conferencing console (blue icon, third from left).

  2. Choose one of the following options from the Share menu: 

    • To share your whole desktop and all open applications, choose Entire Desktop.

    • To share an area on your desktop, choose An Area. Then click and drag your mouse to draw a box around the area to share. 

    • To share an open application, choose An Application, and then choose the name of the open application from the submenu. Then click the Click to Share button in the application window. 

    • To share a new browser window, choose New Browser Window from the submenu, and then choose a browser from the list of installed browsers. 



How do I record a conference?

To record both the streaming voice data and the screen data from a web conference you are hosting, follow these steps: 

  1. Start your Web conference. 

  2. Click the voice streaming icon

  3. Choose the voice streaming input method you wish to use. 

  4. Click Connect. 

  5. If you chose Telephone or Teleconference for voice streaming, click Enable. If you chose Computer Microphone for voice streaming, click the microphone icon

  6. Click the record icon to start the recording

Everything you share in the window of the conference and all streaming voice data will be recorded. 




How do I play back a recorded conference?

To play back a conference that you or your conference host recorded:

  1. Log in to Web Conferencing. 

  2. Click the Archive tab. 

  3. Find the conference you want to play back. If you know the conference ID, type it into the Filter By field and click Go. 

  4. For the conference you want to play back, click the Play Recording icon. 



How do I enter a dialing sequence and enable voice streaming?

For dialing in the North America, dialing sequences follow these rules: 

  • To dial numbers inside North America, the dialing sequence includes 1 plus the area code and phone number.

  • To dial numbers outside NA from NA, the dialing sequence includes 011, the country code, area code (if applicable), and the number. 

  • To dial a conference service such as Batipi Conference Calls, you need to include commas for pauses (each comma is a pause of one second), and the ID numbers and acknowledgement codes required. 
For example: 

    • To dial a Raindance number: 
If the "attendee join" announcement is off: 19995551212,,,,ID-number# 
If "attendee join" is on: 19995551212,,,,ID-number#,,,,,,,,,,,,,,,,,,,,# 

    • To dial a MeetingPlace number: 
19995551212,,,,,,,,,,Profile-number,,,,,#,,,,,,,,,,Meeting Password,,,,,#,,,,,,,,,,,,,,,#,,,5 
    


  • Make sure the wave volume on your computer is turned all the way up. With the volume up, you should hear the dial-in sounds through your computer speakers as Oracle Web Conferencing connects. You can set the wave volume using the Sounds and Audio Devices dialog from the Control Panel.


The steps to dial are as follows: 

  1. Start your conference. 

  2. Click the voice streaming icon:  

  3. Choose Telephone or Teleconference for the voice streaming input. Then select and modify a pre-set dialin, or select New Dialin and enter your dialing sequence as outlined above. 

  4. Click Connect. 

  5. When the call has gone through, click Enable. 



How do I publish conference details?

To publish information about a conference you hosted, or make a conference recording available for playback:

  1. Click Archive, then choose My Archived Conferences. 

  2. Choose Hosted. 

  3. Click the Update icon next to the conference you want to update.

  4. You can update what information is published, including the conference recording, or choose to publish the conference externally so persons other than the conference attendees can see it. 

  5. Click Help on the Update Conference page to see more details about each of the options.


How do I share a document during a conference?
You can share documents that you previously published in your materials repository, or you can share a document while sharing an application. 

  • To share a document from your materials repository, you must first upload the document into the repository before the conference. 

    1. Log in to Web Conferencing. (You must be logged in to add to your materials repository.) 

    2. Click the Materials tab from the Web Conferencing home page. 

    3. Click Upload Documents and choose the document to upload. 

    4. Click Apply to load the document. You can share Microsoft Office documents (Excel, Word, Powerpoint) as well as .jpg, .txt., and .gif files. Office documents will be converted to .html for presentation. 

    5. During the conference, click the Document Presentation icon:  

    6. Choose the document title from the drop-down list that appears.
    

  • To share a document in an application that is running during your conference, choose the application share icon.



How do I let an attendee present his desktop, or share control of my desktop with an attendee?

You can give control of the conference to another attendee, so he or she can share their own desktop or applications, or you can share control of your own desktop with an attendee. 

  1. In the Web Conferencing console, click the Attendee List drop-down

  2. Do one of the following:

    • To let another attendee share their own desktop or applications, click the "presenter role granted" icon, next to the attendee's name.

    • To share control of your desktop with another attendee, click the "shared control granted" icon, next to the attendee's name.

    • To grant the speaker role to another attendee, click the "speaker role granted" icon, next to the attendee's name.
    

  3. To revoke the privilege, click the button again. 



If I stop a recording during a conference and restart, what happens to the recording?

If you begin recording a conference, stop the recording, then restart it, the result will be a single recording that merges the two sections you recorded. You might want to use this technique to record the public portions of a conference but omit any confidential portions. For example, you can start recording a conference, then pause recording while discussing confidential information, then restart the recording after the confidential discussion has ended. 




My window won't return to its original size after ending a web conference.

You need to install and/or enable updated Java software on your computer. 




What login and password should I use if I access Web Conferencing through my company's proxy server?

Use the login and password assigned to you for Internet and network access. 




I receive an error about Java Applet not being loaded

If you see the error message Java Applet is not loaded on this machine, you need to install and enable Java software. 




The console initialization bar stops at 90%

As you enter a conference, the Web Conferencing system checks to see whether you have the latest Web Conferencing client. If your client is older, the system will try to download a new version to your machine. 



If this download times out, try the following:

Click New User on Oracle Real-Time Collaboration home page, then click Troubleshoot, then click Download for the Oracle Web Conferencing console. 


 

A message says "Digital ID is expired"
 
If you see this message as you enter a conference, you must download a new version of the Web Conferencing client, as follows:



Click New User on Oracle Real-Time Collaboration home page, then click Troubleshoot, then click Download for the Oracle Web Conferencing console. 




A message says "Your session is expired"

If you schedule a conference or start an instant conference and see a message similar to "Your session has expired. Please login," most likely your machine's time clock is incorrect and the meeting start time is more than 10 hours different than the time shown on your computer. To solve this problem: 

  1. Right-click the time shown in the lower right corner of your screen. 

  2. Choose Adjust Date/Time. 

  3. Choose the correct date and time, and click OK. 



Dialogs to enter the Web Conference don't appear

If you try to enter a conference, but do not receive the appropriate dialogs to let you enter, then one of two things may be occurring: 

  • You have pop-up blocking turned on in your browser. 

    
Some Oracle Web Conferencing tasks, such as entering a conference or playing back recorded conferences, display pop-up dialogs. If you have pop-up blocking turned on, the pop-up window is suppressed and so you cannot perform the task. For example, Windows XP Service Pack 2 and recent versions of Internet Explorer include automatic pop-up blockers that you must disable during a Web conference. To turn off pop-up blocking in Internet Explorer, do the following: 

    

    1. In Internet Explorer, choose Tools, then Pop-up Blocker, and then Pop-up Blocker Settings. 

    2. Add the domain name for your Web Conferencing server (for example, mycompany.com) to the list of Allowed sites. 

    3. Click OK. 


    

  • Your browser security settings are too strict. 

Browser security settings should be set to Medium or lower. Do the following to reset them: 



  1. Open an Internet Explorer window. 

  2. Select Tools, then Internet Options. 

  3. Click the Security tab. 

  4. Set Security to Medium or lower. 

  5. Click the Custom button. 

  6. Set the following: 

    • Download signed ActiveX controls: Prompt 

    • Run ActiveX controls and plug-ins: Enable 

    • Script ActiveX controls marked safe for scripting: Enable 
    

  7. Close the browser window. 



The meeting host does not have host privileges

If you schedule a meeting as host, then enter the meeting and find that you do not have host privileges, it is likely that you did not log in to Web Conferencing before joining the meeting through the Join Conference area. You must be logged in to Oracle Real-Time Collaboration to host the meeting. 




I can't cobrowse or present documents

You must have Java software installed and enabled in order to cobrowse or share documents using document presentation mode. 




I see multiple console toolbars

If you accidentally enter the same conference twice, you will see multiple or replicating Web Conferencing console toolbars. Click to exit from the second conference (the second console toolbar on your screen). 




I can't play back recorded conferences
 
If you cannot play back a recorded conference when you click on the playback button from the archive pages, there are two possibilities: 

  • You must have Java software installed and enabled in order to play back conferences. 

  • Some tasks, such as entering a conference or playing back recorded conferences, display pop-up dialogs. If you have pop-up blocking enabled in your browser, the pop-up windows are suppressed and so you cannot perform the task. For example, Windows XP Service Pack 2 and recent versions of Internet Explorer include automatic pop-up blockers that you must disable during Web conferences. To turn off pop-up blockers in Internet Explorer for any pages served by your Web Conferencing server, do the following: 

    1. In Internet Explorer, choose Tools, then Pop-up Blocker, and then Pop-up Blocker Settings. 

    2. Add the following domain name: (http://rtc.vitalassets.com), to the list of Allowed sites. 

    3. Click OK. 


If you have Windows XP Service Pack 2 and you cannot play back a recorded conference that you've downloaded to your computer, do the following: 

  1. In Internet Explorer, choose Tools, then Internet Options. 

  2. Click the Advanced tab. 

  3. Under the Security section, select the option labeled "Allow active content to run in files on My Computer." 

  4. Click OK. 


If the playback button does not appear next to a conference that was recorded, the host has not enabled playback from the archives. 




Real-Time Collaboration Add-in for Microsoft Office



Which versions of Microsoft Office work with the Oracle Real-Time 
Collaboration Add-in for Microsoft Office?

The Oracle Real-Time Collaboration Add-in for Microsoft Office works 
with Microsoft Office 2000 or later. You can use it to schedule web 
conferences directly from Microsoft Outlook 2000 and Microsoft Outlook 
2003. Microsoft Outlook Express is not supported.




How do I install or upgrade the Oracle Real-Time Collaboration 
Add-in for Microsoft Office?

To install or upgrade to the latest version of the Oracle Real-Time 
Collaboration Add-in for Microsoft Office, follow these steps:

  1. Exit from all Microsoft Office applications, and close any Web 
browser windows that display Microsoft Office documents. 

  2. Sign out and exit from Oracle Messenger. Make sure that the Oracle 
Messenger icon does not appear in your system tray (in the lower right 
corner of your screen). 

  3. If the Oracle Real-Time Collaboration Add-in for Microsoft Office 
is already installed, remove it. To remove it, from the Windows Start 
menu, choose Settings, then choose Control Panel, and then choose Add 
or Remove Programs. Otherwise, you can skip this step. 

  4. If you removed the Oracle Real-Time Collaboration Add-in for 
Microsoft Office, restart your computer. Otherwise, you can skip this 
step. 

  5. To install or upgrade to the latest version of the Oracle Real-Time 
Collaboration Add-in for Microsoft Office, log in to Oracle Real-Time 
Collaboration and click Download RTC Add-in for MS Office under 
Quicklinks. 



How do I join a Web conference from Microsoft Outlook?

To join a scheduled Web conference, follow the instructions that were 
e-mailed to you. You can also join the Web conference directly from 
Microsoft Outlook, as follows:

  1. In Microsoft Outlook, click the Calendar folder. 

  2. Double-click the web conference entry in your calendar. The 
appointment window opens. 

  3. Click Join Conference. 

  4. Enter the conference key if prompted. 



How do I start an instant Web conference from Microsoft Office?

To start an instant Web conference from a Microsoft Office application: 

  1. If it is not already running, start a Microsoft Office 
application. 

  2. In the Oracle RTC toolbar, click Instant Conference. 

  3. If Required: enter a title and or conference key for your conference 
in the Instant Conference window. 

  4. Click Start Conference.


The Oracle Web Conferencing Console opens and the conference 
begins.




How do I chat with my Oracle Messenger contacts from Microsoft 
Office?
 
You must be signed in to Oracle Messenger if you want to chat with 
other Oracle Messenger users from Microsoft Office. Also, the username 
you enter in RTC Preferences must be the same username you use to sign 
in to Oracle Messenger. 



To start chatting with an online contact from Microsoft Office:

  1. Before starting a Microsoft Office application, make sure you 
are signed in to Oracle Messenger. 

  2. Open a Microsoft Office application, such as Microsoft Word. 

  3. In the Oracle RTC toolbar, click Start Chat to display a list of 
contacts who are online. 

  4. Select a contact to open a new chat window. 

  5. Type your message in the lower pane of the chat window, and click 
Send. The message you send is displayed in the upper pane. When the 
contact responds, his or her message is displayed in the upper pane 
under your message. 



Why is the Start Chat button missing from the Oracle Real-Time 
Collaboration Add-in for Microsoft Office toolbar?

If the Start Chat button is missing from the Oracle Real-Time 
Collaboration Add-in for Microsoft Office toolbar, verify the 
following:

  • Make sure you are signed in to Oracle Messenger. If you are 
already signed in to Oracle Messenger, try signing out and then sign in 
again after you open a Microsoft Office document. 

    

If the Start Chat button is still missing, verify the following: 


    

  • Make sure that the RTC server specified in the Oracle RTC Add-in 
Preferences dialog box is the same server you use to sign in to Oracle 
Messenger, as follows: 



  1. In the Oracle RTC Add-in for Microsoft Office toolbar, choose 
Preferences from the Oracle RTC menu. Examine the setting for RTC 
Server in the Preferences dialog box. 

  2. Sign out of Oracle Messenger and click the Sign in link. Examine 
the setting for Server in the Sign In dialog box. 


The server setting in the Oracle RTC Preferences must match the server 
setting you entered for Oracle Messenger. 




Why can't I schedule a Web conference using the Oracle Real-Time 
Collaboration Add-in for Microsoft Office?

If the Oracle Connector for Outlook is installed on your computer, you 
can only schedule Web conferences using the Microsoft Outlook Calendar. 
If you want to schedule Web conferences using the Oracle Real-Time 
Collaboration Add-in for Microsoft Office, you must uninstall Oracle 
Connector for Outlook. 




A message says "Error in loading module" 

If you see the message "Error in loading module" when you try to select 
any of the Oracle Real-Time Collaboration Add-in for Microsoft Office 
menu options, you should remove the Oracle Real-Time Collaboration 
Add-in for Microsoft Office and re-install it.





Oracle Messenger Questions




What operating systems does Oracle Messenger run on?
 
Oracle Messenger runs on Windows NT, Windows 2000, or Windows XP. You can also set up other instant messenging clients to work with Oracle Messenger, such as, Gaim, Trillian Pro, or iChat if your using MAC.




How do I install Oracle Messenger?
 
You install Oracle Messenger so you can exchange instant messages and hold chat conferences with your colleagues. Oracle Messenger is available after logging into the Oracle Real-Time Collaboration Web site. This is the same Web site you use to schedule Real-Time Collaboration Web conferences. 



To install Oracle Messenger: 

  1. Log in to Oracle Real-Time Collaboration. 

  2. When the Real-Time Collaboration Home page appears, click New User. 

  3. Next to Oracle Messenger, click Download. 

  4. Click Open, then Yes to start installation. When installation is complete, the Oracle Messenger icon appears on your desktop. 

To sign in to Oracle Messenger: 

  1. If the Oracle Messenger sign-in window is not already open, start Oracle Messenger by double-clicking the Oracle Messenger icon on your desktop.  

  2. When the Oracle Messenger window opens, click the Sign In link. 

  3. Enter your Oracle e-mail address and password. Your e-mail address will be remembered, but you must enter your password each time you want to sign in. 

  4. Click OK. You can now add contacts to your Contacts list and start sending instant messages to other Oracle Messenger users. 




What protocols does Oracle Messenger use? 

Oracle Messenger uses the Extensible Messaging and Presence Protocol (XMPP), an open, industry-standard protocol for instant messaging. Oracle Messenger's Voice over IP (VoIP) capability for full-duplex voice chat uses the industry-standard Session Initiation Protocol, or SIP. 





How do I set up iChat to work with Oracle Messenger?

If you'd like to use iChat to chat with Oracle Messenger users, make sure you have Mac OS X Tiger installed on your computer.



To set up iChat to connect to the Oracle Messenger service:

  1. Open iChat. 

  2. From the iChat menu, select Preferences. 

  3. Click Accounts at the top of the dialog box. 

  4. Click the + button to add a new account. 

  5. Select Jabber Account from the Account Type menu. 

  6. Enter the following information in the appropriate fields: 

    • Jabber ID: Your Oracle Messenger user name in the form username@IM-domain (for example, john.smith@mycompany.com). 

    • Password: Your single sign-on password for Oracle Real-Time Collaboration. 

    • Server: The host name of the machine serving Oracle Messenger (rtc.vitalassets.com). 
    

  7. Click Add. 

Once you connect to the Oracle Messenger service using iChat, you will see your Oracle Messenger contact list. If you do not have a contact list set up, you can add contacts in iChat.



NOTE: The contact must accept being added to your list before their name will appear in your iChat contact list.




How do I set up Trillian Pro to work with Oracle Messenger?

Make sure you are using Trillian Pro, which you must purchase. The standard version of Trillian isn't compatible with Oracle Messenger. 



To set up Trillian Pro to connect to the Oracle Messenger service:

  1. Open Trillian Pro. 

  2. From the Trillian menu, choose Connections, and then choose Manage my Connections... 

  3. Select Identities and Connections on the left, and then select JABBER. 

  4. Click Add a new connection. 

  5. For your Jabber ID, enter your Oracle Messenger user name in the form username@IM-domain (for example, john.smith@mycompany.com). 

  6. For password, enter your single sign-on password for Oracle Real-Time Collaboration. 
Click Change. 

  7. Enter the following information in the appropriate fields: 

    • Server Host: (rtc.vitalassets.com)

    • Server Port: Enter 5222. Check with your system administrator to find out if this value has changed. 
    

  8. Leave the box next to Use legacy SSL for connection unchecked. Ask your system administrator if non-SSL connections have been disabled. You can only connect to the Oracle Messenger service in non-SSL mode. 

  9. Check the box next to Attempt to reconnect when connection is lost. 

  10. Make sure the field Authenticate As is blank. 

  11. Click Save Settings. 

Once you connect to the Oracle Messenger service using Trillian Pro, you will see your Oracle Messenger contact list. If you do not have a contact list set up, you can add contacts in Trillian Pro.



NOTE: The contact must accept being added to your list before their name will appear in your Trillian Pro contact list.




How do I publish my presence in my e-mail messages?

Use the Embeddable Presence page in Oracle Real-Time Collaboration to publish your Oracle Messenger presence (availability) to others. This page provides files that you can use for your e-mail signature, and HTML code that you can add to Web pages to allow others to see your Oracle Messenger presence and to send you instant messages. 



To display this page:

  1. Log in to Oracle Real-Time Collaboration. 

  2. Click Preferences and then choose Embeddable Presence. 
For instructions on adding your Oracle Messenger presence to your e-mail signature, click Help on this page. 



How do I hold a voice chat?
 
You can hold a two-way voice chat with another Oracle Messenger user, using your computer's built-in microphone and speaker. To hold a voice chat, do the following: 

  1. Right-click a contact name and select Start Voice Chat. 

  2. In the Voice Chat dialog box, click Connect to send a voice chat invitation to the selected contact. Your contact can click to Accept the voice chat and start the session. 

  3. To end the session and close the Voice Chat dialog box, click Close. 



How do I send a file? 

To send a file: 

  1. In the Oracle Messenger window, right-click the name of the person to whom you want to send the file. 

  2. Click Send a File. 

  3. In the Send a File window, browse to the location of the file you want to send. 

  4. Double-click the file to select it. 

  5. Type a description for the file if you want. 

  6. Click the Send button. The contact must accept the file for the transfer to complete. 



When I receive a file, where does it get saved?

By default, the file is saved in the C:\ folder. To change the default location where files are saved:

  1. In the Oracle Messenger window, choose Tools, then Options. 

  2. Click File Transfer in the left pane. 

  3. Enter or browse to the default directory you want to use for saving files. 

  4. Click OK. 



Can I export my list of contacts?
 
You cannot export your list of contacts as an ASCII file. However, you can send a list of contacts to one of your contacts, by choosing Actions, and then Send Contact List. 




Why do I see "Pending" next to a contact?
 
By default, any contact whom you add to your contact list must approve being added to your list. That contact's availability doesn't appear next to their name until that contact gives approval. Until the contact gives approval, only the word "Pending" appears next to his name. Ask your contact to look for the approval pop-up and respond to it. If they have ignored or deleted the pop-up, you can attempt to add them to your list again. 



The same is true for any person who adds you to their contact list – you must give them approval to do so. To change how you accept requests from others, choose Tools, then Options, and click Contacts Tab.




Why does the same contact appear as "Pending" in my contact list, but not in my community group list?

As described in the last question, every contact must approve being added to your contact list. However, a contact may have the word "Pending" next to his name in your contact list, but appear in a Community Group without a "Pending" label. 



The contacts listed in the Community Groups area are set up by your administrator and created based on pre-identified groups. Users do not approve these groupings. Such group memberships are approved at a higher level within your company and your administrator is carrying out your company's wishes by including these members in a group. 




Why doesn't Oracle Messenger remember my password?

For security reasons and to prevent unauthorized access, you must enter your password each time you sign in to Oracle Messenger. 




Can I view only the contacts who are online?

To set the Oracle Messenger window to show only the contacts who are online, choose View, and then Show Online Contacts Only. Only those users currently signed in to Oracle Messenger will appear in your contact list. Note that users may be online but still unavailable for chat. 



The numbers next to the title for each group of contacts (or next to the Unfiled title, if you have not grouped contacts) show how many users are online versus those you have included in your chat group. So, for example, if you see the numbers (5,7) next to your "Project A" group, it means that you have seven contacts total in the Project A group, but only five are currently online. 




How do I increase the size of my message history?

To increase the amount of disk space used to store your message history (archives): 

  1. From the Oracle Messenger main menu, choose Tools, then Options. 

  2. Under the Contacts Tab in the left pane, select Instant Messages. 

  3. Under Message History in the right pane, increase the disk space for storing messages.